Refund & Returns Policy

We want you to feel secure when shopping at Marston Club. That’s why we offer a 30-Day Money-Back Guarantee on all purchases, while also ensuring clarity around delivery timelines.

Delivery Guarantee

• Our standard delivery timeframe is 10–13 business days (depending on location and courier).

• A refund request for non-delivery can only be made after 20 business days have passed since the dispatch date, allowing for any unexpected delays in transit or customs clearance.

Conditions for Returns

• Items must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (order number or receipt) is required.

• Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

Refund Process

• Once your return is received and inspected, you will receive an email notification.

• If approved, refunds will be issued to your original payment method within 5–7 business days.

• If you haven’t received your refund after 10 business days, please contact your bank or payment provider first.

How to Request a Refund or Return

Email us at marstonclub@contactus.com with your order number, proof of purchase, and a brief explanation of your request. Our support team will guide you through the process.